Get in Touch with COZYRAZE LLC! 👋

We’re here to help you on your cycling journey! Whether you have a question about our bikes, need assistance with an order, or just want to share your latest adventure, we’d love to hear from you. At COZYRAZE LLC, we’re committed to providing exceptional customer service with a personal touch.

Reach Out Your Way:

Our Physical Address:

Feel free to send us mail or, if you’re in the area, stop by (but please call ahead to ensure someone is available to assist you!).

COZY RAZE LLC

1434 W Lexington Ave, Winchester, Kentucky 40391, United States

Send Us a Message:

Have a specific question or request? Use the form below, and we’ll get back to you as quickly as possible! We aim to respond within 24-48 hours during our support hours.





Our Customer Service Promise:

At COZYRAZE LLC, your satisfaction is our top priority. We’re committed to providing friendly, helpful, and efficient support. We believe in building long-term relationships with our customers, and we’ll go the extra mile to ensure you have a positive experience.

Response Time Expectations:

We understand that you value your time, and we strive to provide prompt responses. Here’s what you can expect:

  • Email & Contact Form: We aim to respond within 24-48 hours during our support hours (9 AM – 6 PM EST, Monday – Friday).
  • Phone: We’re available to answer your calls during our support hours. If we’re unable to answer immediately, please leave a message, and we’ll return your call as soon as possible.
 

Business Hours & Holiday Schedule:

Our regular support hours are:

Monday – Friday: 9 AM – 6 PM EST

We are closed on major holidays, including:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Emergency Contact Information:

For urgent matters outside of our regular business hours, please email us at support@cozyraze.store with “EMERGENCY” in the subject line. We will do our best to respond as soon as possible. Please note: This email is for true emergencies only.

COZYRAZE LLC – Your comfort, performance, and adventure are our priority!