COZYRAZE LLC  Privacy Policy: Your Comfort, Our Priority 🛡️

Welcome to COZYRAZE LLC! We’re thrilled you’re here and want to assure you that your privacy is incredibly important to us. We’ve built our business on trust, and that includes being transparent about how we handle your information. Founded in 2025, COZYRAZE LLC is dedicated to providing you with premium bicycles, accessories, and gear designed for comfort, performance, and adventure. This Privacy Policy explains how we collect, use, and protect your data. We promise to keep it simple and straightforward. Think of it as a cozy blanket of reassurance covering your personal information. 😌

1. Information Collection: Getting to Know You (A Little) 👋

We collect information to provide you with the best possible shopping experience. Here’s a breakdown of what we collect and why:

  • Personal Information: This includes your name, address, email address, phone number, and date of birth (if you choose to provide it). We collect this when you create an account, place an order, subscribe to our newsletter, or contact customer service. Think of it as us getting to know you so we can personalize your Cozyraze LLC experience!
  • Payment Data: We collect payment information, such as credit card details or PayPal information, when you make a purchase. Important: We use secure, PCI-compliant payment processors (like Stripe and PayPal) to handle your payment information, so we never directly store your full credit card details on our servers. Your security is our top priority!
  • Shipping Information: This includes your shipping address and any special delivery instructions. We need this to get your awesome Cozyraze LLC gear to your doorstep!
  • Browsing Behavior: We collect data about your browsing activity on our website, such as the pages you visit, the products you view, and the searches you conduct. We use cookies and similar technologies for this (more on that below!). This helps us understand what you’re interested in and improve our website.
  • Customer Service Communications: We keep records of your communications with our customer service team (emails, chat logs, phone calls). This helps us provide you with the best possible support and resolve any issues quickly.

2. Use of Information: How We Make Your Experience Better ✨

We use the information we collect to:

  • Process and Fulfill Orders: This is the most obvious one! We need your information to process your orders, ship your products, and provide you with order updates.
  • Personalize Your Experience: We use your data to personalize your browsing experience, recommend products you might like, and tailor our marketing messages to your interests. Imagine finding the perfect bike accessory just because we knew you’d love it!
  • Improve Our Website and Services: We analyze your browsing behavior and feedback to identify areas for improvement and enhance our website’s functionality.
  • Communicate with You: We use your email address to send you order confirmations, shipping updates, newsletters, and promotional offers (with your consent, of course!).
  • Provide Customer Support: We use your information to respond to your inquiries, resolve issues, and provide you with excellent customer service.
  • Prevent Fraud: We use your information to detect and prevent fraudulent activities.

3. Information Sharing: Who We Share With (and Why) 🤝

We only share your information with trusted third parties who help us provide you with our services. Here’s a list of who we might share with:

  • Payment Processors: We share your payment information with secure payment processors like Stripe and PayPal to process your transactions.
  • Shipping Carriers: We share your shipping address and contact information with shipping carriers like UPS, FedEx, and USPS to deliver your orders.
  • Email Marketing Providers: We use email marketing providers like Klaviyo to send you newsletters and promotional emails (only if you’ve subscribed!).
  • Analytics Providers: We use analytics providers like Google Analytics to track website traffic and user behavior. This helps us understand how people are using our site and make improvements.
  • Advertising Partners: We may share anonymized, aggregated data with advertising partners to show you relevant ads on other websites.
  • Customer Service Platforms: We may use customer service platforms that require sharing of your contact information to resolve your support requests.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or court order.

We will never sell your personal information to third parties. Your trust is too important to us! We promise to be responsible and respectful with your data.

4. Data Security: Keeping Your Information Safe and Sound 🔒

We take data security seriously. We implement a variety of security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use SSL encryption to protect your data during transmission.
  • Firewalls: We use firewalls to protect our servers from unauthorized access.
  • Secure Data Storage: We store your data on secure servers with limited access.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
  • Employee Training: We train our employees on data security best practices.

While we take reasonable steps to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. User Rights: You’re in Control! 💪

You have certain rights regarding your personal information, including:

  • Right to Access: You have the right to access the personal information we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information.
  • Right to Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at support@cozyraze.store. We will respond to your request within a reasonable timeframe (typically within 30 days). We’re here to help you manage your data! 🥰

6. Cookies Policy: Delicious (and Helpful) Cookies 🍪

We use cookies and similar technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your computer or mobile device. They help us remember your preferences, personalize your experience, and track website traffic.

We use the following types of cookies:

  • Essential Cookies: These cookies are necessary for the basic functionality of our website. They enable you to browse our website, add items to your cart, and make purchases.
  • Performance Cookies: These cookies collect information about how you use our website, such as the pages you visit and the errors you encounter. We use this information to improve our website’s performance.
  • Functional Cookies: These cookies allow us to remember your preferences, such as your language and currency. They also enable us to provide you with personalized features, such as product recommendations.
  • Advertising Cookies: These cookies are used to show you relevant ads on other websites. They track your browsing activity and use this information to show you ads that are tailored to your interests.

You can control cookies through your browser settings. You can choose to block all cookies, accept only certain cookies, or delete cookies that have already been stored on your device. Please note that blocking cookies may affect your ability to use certain features of our website.

Here’s how to manage cookies in popular browsers:

7. Third-Party Services: Partners We Trust 🤝

We use a variety of third-party services to help us provide you with our services. These services have their own privacy policies, which you should review. Some of the third-party services we use include:

We are not responsible for the privacy practices of these third-party services.

8. International Transfers: Going Global 🌍

Your information may be transferred to and processed in countries outside of your country of residence, including the United States. These countries may have different data protection laws than your country. We will take steps to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws, including the GDPR.

We rely on Standard Contractual Clauses (SCCs) approved by the European Commission for transfers of personal data from the EEA to countries outside the EEA which have not been deemed to provide an adequate level of data protection. You can request a copy of these SCCs by contacting us at support@cozyraze.store.

9. Data Retention: How Long We Keep Your Data ⏳

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Here are some specific data retention periods:

  • Order Information: We retain order information for at least seven years for accounting and tax purposes.
  • Customer Service Communications: We retain customer service communications for as long as necessary to resolve issues and improve our customer service.
  • Email Marketing Data: We retain your email address and subscription preferences until you unsubscribe.
  • Website Analytics Data: We retain website analytics data for up to two years.

When we no longer need your personal information, we will securely delete or anonymize it.

10. Updates to Policy: Keeping You Informed 📰

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email if the changes are material. We encourage you to review this Privacy Policy periodically. Your continued use of our website after the posting of any changes constitutes your acceptance of those changes.

11. Contact Information: Let’s Chat! 📞

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

COZYRAZE LLC
Address: 1434 W Lexington Ave, Winchester, Kentucky 40391, United States
Phone: +1 (502) 661-1987
Email: support@cozyraze.store
Service Hours: 9 AM – 6 PM EST, Monday – Friday

We’re always happy to help! Your privacy is our priority, and we’re committed to providing you with a safe and secure shopping experience. Thanks for choosing COZYRAZE LLC! 🎉

Last Updated: October 26, 2023