Our Cozyraze LLC 30-Day Happiness Guarantee: Love Your Ride, Or Your Money Back! 💖

At COZYRAZE LLC, we’re confident you’ll absolutely love your new bicycle, accessories, or gear. We’ve poured our hearts into designing products that offer comfort, performance, and adventure. But we also understand that sometimes things don’t work out as planned. That’s why we offer a 30-day hassle-free return policy with FREE return shipping! We want you to feel completely secure knowing you can try our products risk-free. Your satisfaction is our top priority.

We’re not just selling bikes; we’re building a community of happy riders. And happy riders deserve a hassle-free experience. So, read on to learn more about our easy return and exchange process. We’ve made it as simple as possible!

What Can Be Returned? (Let’s Keep It Simple!)

We want you to be thrilled with your Cozyraze purchase! Here’s what you need to know about returning items:

  • Within 30 Days: You can return most items purchased on COZYRAZE LLC within 30 days of the original purchase date.
  • Original Condition: Items must be returned in their original condition, with all original packaging, tags, and accessories included. Think of it as returning it the way you received it. We understand you might have used it, but please treat it with care.
  • Proof of Purchase: Please include your order number or a copy of your order confirmation with your return. This helps us process your return quickly.
  • Exceptions: Some items are non-returnable (see the “Non-Returnable Items” section below).

Got a question about a specific item? Don’t hesitate to contact us! We’re here to help! 📞 +1 (502) 661-1987

Our Easy Return Process (Step-by-Step) 🚶‍♀️

Returning an item should be as smooth as your ride! Follow these easy steps:

  1. Contact Us: Email us at support@cozyraze.store or call us at +1 (502) 661-1987 within 30 days of your purchase. Please include your order number and a brief explanation of why you’re returning the item.
  2. Receive Your FREE Return Shipping Label: We’ll email you a prepaid return shipping label. This is completely FREE to you! Just print it out.
  3. Pack Your Item Securely: Carefully repack the item in its original packaging (if possible) to prevent damage during shipping.
  4. Affix the Label: Attach the prepaid return shipping label to the outside of the package.
  5. Drop It Off: Drop off the package at the designated shipping carrier location (e.g., USPS, FedEx, UPS).
  6. Relax! Once we receive your return, we’ll process your refund or exchange quickly.

Pro Tip: Keep a copy of the tracking number for your return shipment. This will help you monitor the progress of your return.

Refund Methods and Timeframes (Fast & Fair!) ⏱️

We process refunds as quickly as possible. Here’s what you can expect:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Once we receive your returned item, please allow 5-7 business days for us to process your refund.
  • Confirmation Email: You’ll receive an email confirmation once your refund has been processed.
  • Bank Processing Time: Please note that it may take an additional 2-10 business days for your bank or credit card company to post the refund to your account. This is beyond our control, but we’ll do everything we can to expedite the process on our end.

Our Simple Exchange Policy (Get the Perfect Fit!) 🔄

Need a different size, color, or even a different style? No problem! We offer easy exchanges.

  • Contact Us: Email us at support@cozyraze.store or call us at +1 (502) 661-1987 to request an exchange. Please let us know what item you’d like to exchange and what you’d like to exchange it for (e.g., a different size, color, or style).
  • Availability: Exchanges are subject to product availability. We’ll do our best to fulfill your exchange request.
  • FREE Return Shipping: We’ll provide you with a FREE prepaid return shipping label to return the original item.
  • Shipping the New Item: Once we receive the original item, we’ll ship the new item to you. You may be charged or refunded the difference in price if applicable.

Example: “I accidentally ordered a small helmet, but I need a medium. Can I exchange it?” Absolutely! We’ll take care of it!

FREE Return Shipping (Yes, Really!) 🚚💨

We believe returns should be easy and affordable. That’s why we offer FREE return shipping on all eligible returns within 30 days of purchase. No hidden fees, no surprises!

We’ll provide you with a prepaid return shipping label via email. Simply print it out, attach it to your package, and drop it off at the designated shipping carrier location.

Damaged or Defective Items (We’ll Make It Right!) 🛠️

We take pride in the quality of our products. If you receive a damaged or defective item, please contact us immediately. We’ll work with you to resolve the issue quickly and fairly.

  • Contact Us Immediately: Email us at support@cozyraze.store or call us at +1 (502) 661-1987 within 7 days of receiving the item.
  • Provide Details: Please provide your order number, a description of the damage or defect, and photos or videos if possible.
  • Resolution: We’ll either replace the item, offer a full refund, or provide a partial refund, depending on the situation.

Our Promise: We stand behind our products and will do everything we can to make it right if you receive a damaged or defective item.

Non-Returnable Items (A Few Exceptions) 🚫

While we strive to offer a generous return policy, there are a few items that are non-returnable:

  • Gift Cards: Gift cards cannot be returned or redeemed for cash.
  • Clearance Items: Items marked as “Final Sale” or “Clearance” are non-returnable.
  • Used Hygiene Products: For hygiene reasons, some items like bike shorts that have been worn are non-returnable.
  • Items Damaged by Misuse: Items that have been damaged due to misuse, neglect, or accidents are not eligible for return.

If you’re unsure whether an item is returnable, please contact us before making a purchase. We’re happy to clarify!

International Returns (Currently Unavailable) 🌎

At this time, we do not offer returns or exchanges on international orders. We are working to expand our services in the future. We apologize for any inconvenience.

Note: This policy only applies to customers within the United States.

Need Help? Contact Us! (We’re Here for You!) 🤗

Have questions about our return and refund policy? We’re here to help!

  • Business Name: COZYRAZE LLC
  • Email: support@cozyraze.store
  • Phone: +1 (502) 661-1987
  • Address: 1434 W Lexington Ave, Winchester, Kentucky 40391, United States
  • Service Hours: 9 AM – 6 PM EST, Monday – Friday

We’re committed to providing excellent customer service. Don’t hesitate to reach out to us if you have any questions or concerns. We’re here to make your Cozyraze experience a great one!