FAQ

How do I place an order?

Ordering from COZYRAZE LLC is easy! Simply browse our selection of automotive products, add the items you want to your cart, and proceed to checkout. You’ll be guided through a secure process where you can enter your shipping information and payment details. Once your order is placed, you’ll receive a confirmation email. Happy shopping! 🎉

What payment methods do you accept?

We accept a variety of payment methods for your convenience:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

We want to make sure paying for your dream automotive products is as easy as possible!

Is my payment information secure?

Absolutely! Your security is our top priority. We use industry-standard SSL encryption to protect your payment information during transmission. We also partner with trusted payment processors to ensure a safe and secure shopping experience. You can shop with confidence knowing your information is protected.🔒

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at support@cozyraze.store or call us at +1 (502) 661-1987. We’ll do our best to accommodate your request. However, if your order has already been processed and shipped, we may not be able to make changes. In that case, you can take advantage of our easy 30-day return policy!

Do you offer gift cards?

Not yet, but gift cards are something we’re considering for the future! Stay tuned for updates. In the meantime, you can always purchase a specific item as a gift—we’re sure any automotive enthusiast would be thrilled! 🎁

Do you offer free shipping?

Absolutely! We provide FREE standard shipping on all orders within the USA—no minimum purchase required. So go ahead, treat yourself and your vehicle without worrying about shipping costs!

How long does shipping take?

We aim to process your order as quickly as possible. Here’s a general timeline:

• Processing Time: 1-2 business days
• Shipping Time: 3-7 business days

Please note that shipping times may vary depending on your location and the specific product. We’ll keep you updated every step of the way!

What shipping methods do you offer?

We primarily use reputable carriers like UPS, FedEx, and USPS to ensure your order arrives safely and on time. The specific carrier will depend on your location and the size/weight of the package. We are always looking to improve our shipping options so you get your products as fast as possible!

Do you ship internationally?

Currently, we only ship within the USA. We hope to expand our shipping options in the future, so stay tuned! 🌎

How can I track my order?

Once your order has shipped, you’ll receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. You can also find the tracking information in your COZYRAZE LLC account under “Order History.”

What if my package is lost or damaged?

We take extra care in packaging your orders to ensure they arrive safely. However, if your package is lost or damaged in transit, please contact us immediately at support@cozyraze.store or call us at +1 (502) 661-1987. We’ll work with the carrier to resolve the issue and ensure you receive a replacement or a full refund. Your satisfaction is our priority! 👍

What is your return policy?

We offer a hassle-free 30-day return policy. If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of the delivery date. The item must be in its original condition and packaging. We want you to love your COZYRAZE LLC purchase!

How do I return an item?

Returning an item is easy! Simply contact us at support@cozyraze.store or call us at +1 (502) 661-1987 to request a return authorization. We’ll provide you with a prepaid shipping label and instructions on how to return the item. Once we receive the returned item, we’ll process your refund or exchange. It’s that simple! ✨

Do you offer exchanges?

Yes, we offer exchanges! If you’d like to exchange an item for a different size, color, or product, simply indicate this when you request your return authorization. We’ll do our best to fulfill your exchange request, subject to availability.

How long do refunds take?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be credited back to your original method of payment. You’ll receive an email notification once the refund has been processed.

Who pays for return shipping?

We offer free return shipping on all eligible returns! We’ll provide you with a prepaid shipping label, so you don’t have to worry about any additional costs. We believe in making returns as easy as possible. 😊

Are your products authentic?

Absolutely! We only sell authentic, high-quality automotive products sourced directly from reputable manufacturers and distributors. We stand behind the quality and authenticity of our products. You can trust that you’re getting the real deal when you shop at COZYRAZE LLC. ✅

What warranty do you offer?

We offer a 1-year warranty on all of our products. This warranty covers defects in materials and workmanship under normal use. If you experience any issues with your product within the warranty period, please contact us, and we’ll be happy to assist you. We believe in the quality of our products and stand behind them with a solid warranty! 💪

How do I care for my products?

Proper care can extend the life of your automotive products. We recommend following the manufacturer’s instructions for cleaning and maintenance. Avoid exposing your products to extreme temperatures or harsh chemicals. If you have any specific questions about caring for your product, please don’t hesitate to contact us.

What if I receive a defective item?

We carefully inspect all of our products before shipping them to ensure they meet our high standards. However, if you receive a defective item, please contact us immediately at support@cozyraze.store or call us at +1 (502) 661-1987. We’ll arrange for a replacement or a full refund, depending on your preference. We’re committed to making things right!🤝

Do I need to create an account?

Creating an account is optional, but it offers several benefits! With an account, you can:

• Track your order history
• Save your shipping information for faster checkout
• Receive exclusive offers and promotions

You can create an account during the checkout process or by clicking the “Sign Up” link on our website.

How do I reset my password?

If you’ve forgotten your password, simply click the “Forgot Password” link on the login page. You’ll be prompted to enter your email address, and we’ll send you instructions on how to reset your password. It’s a quick and easy process!

How can I contact customer service?

We’re here to help! You can contact our customer service team through the following methods:

• Busniess Name: COZYRAZE LLC
•  Email: support@cozyraze.store
• Phone: +1 (502) 661-1987

We strive to respond to all inquiries as quickly as possible.

What are your business hours?

Our customer support team is available from 9 AM to 6 PM EST, Monday through Friday. We’re closed on weekends and major holidays. We’re always happy to help during our business hours!

I love COZYRAZE LLC! How can I share my experience?

We are so glad to hear that! You can share your experience by:

• Leaving a review on our website (coming soon!)
• Sharing your purchase on social media and tagging us!
• Telling your friends and family about COZYRAZE LLC

Your support means the world to us. Thank you for being a part of the COZYRAZE LLC community! ❤️